1. The 14-Day Free Trial Philosophy
Try Before You Buy – Zero Financial Risk.
At Clubium, we firmly believe in the quality, performance, and value of our NexGen AI Business Hub. To ensure absolute transparency and guarantee that our ecosystem meets your enterprise needs, we offer a comprehensive, unrestricted 14-day free trial for all our core services (including Clubium Biz, AI WhatsApp CRM, Smart Menus, and Medical Booking).
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Full Feature Access: During these 14 days, you and your team have 100% access to test the AI agents, API integrations, and management dashboards in a live environment.
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No Hidden Charges: You will not be billed a single cent during the trial period. It is entirely designed for your technical and operational evaluation.
2. Strict No-Refund Policy
All Sales are Final Post-Trial.
BECAUSE WE PROVIDE A 14-DAY FREE TRIAL for you to thoroughly evaluate our software, ensuring it perfectly fits your business logic, WE DO NOT OFFER REFUNDS for any paid subscriptions (whether monthly, annually, or custom enterprise contracts) once the trial period concludes and the billing cycle initiates.
- All sales are final. Once a charge is processed, it is non-refundable.
- We do not provide prorated refunds for partially used billing periods (e.g., if you cancel halfway through a month).
- Setup fees, bespoke API development costs, and custom AI prompt engineering services are strictly non-refundable due to the immediate allocation of engineering resources.
3. Subscription Cancellation
How to stop future billing.
You have absolute control over your subscription. You can cancel your Clubium NexGen Hub account at any time via your central Management Dashboard or by contacting your dedicated account manager.
End of Cycle Access
If you cancel your subscription before the next renewal date, you will not be billed for the subsequent cycle. You will retain full access to all your platforms, AI agents, and data until the end of your currently paid billing period.
Data Handling Post-Cancellation
Upon the expiration of your billing cycle, your account will be deactivated. As per our Privacy Policy, all ephemeral data is purged, and you will have a 30-day grace period to export your structural CRM data before permanent deletion.
4. Exceptions: Technical Billing Errors
Resolving system anomalies.
The only exception to our strict No-Refund Policy applies to verifiable technical billing errors. If our payment gateway accidentally processes a duplicate charge or charges you after a confirmed and timestamped cancellation request, we will rectify the issue immediately.
Such anomalies must be reported to our billing department within 7 days of the occurrence to be eligible for a direct refund to the original payment method.